Billing Policy

This Billing Policy applies to all customers of Fiscal Harmony within Zambia.

  1. Billing Cycles & Invoices
  • Billing Cycles: We are currently offering annual billing only.
    • Default Billing: Upon signup, clients are automatically subscribed to an annual billing cycle.
    • Card on File: For annual billing you are required to keep a valid debit or credit card on file to ensure timely payment.
  • Invoices: Invoices are generated and emailed to you on the anniversary of your subscription start date.
  • Invoice Currency: All invoices are payable in the currency they are issued. You cannot pay in another currency. If you wish to change the currency of your invoice, please email [email protected] and notify them of this change. The change will take effect on your next billing cycle.

 

  1. Payment
  • Payment Terms: Payment is due within 7 days of the invoice issue date.
  • Payment Methods: We offer three payment methods:
    • Cash: Under no circumstances will Fiscal Harmony come to collect cash from a client. It is the client’s responsibility to deposit cash payments into our designated bank accounts (stated below). Please note that if you pay in cash, it is your responsibility to send a proof of payment. Fiscal Harmony will not be held liable for any discrepancies between the amount you state you paid and the amount we received.
    • Bank Transfer: Please make payment to the following account:

Currency: USD

Bank Name: FIRST NATIONAL BANK

Branch: (FIRST NATIONAL BANK) ACACIA PARK

Account Number: 6313151926

 

Currency: Kwacha

Bank Name: FIRST NATIONAL BANK

Branch: (FIRST NATIONAL BANK) ACACIA PARK

Account Number: 63131025199

 

  • Online Payments: Where available, you may have the option to make payments online through our website.
  • Late Payments: A late payment fee of 5% will be applied to invoices that are not paid within 7 days of the invoice issue date.
  • Suspension of Service: Failure to pay an outstanding debt will result in the suspension of your integration until payment is made.
  • Account Activation: Our system is designed to automatically enable your subscription once your account is clear. Please do not ask our staff members to manually enable your account for a single transaction, as they do not have the ability to override this system setting.
  • Accounts are activated from the time we receive an activated response from the revenue authority. We will not accept claims that the system was not used for a certain period because the setup was delayed.

 

  1. Proof of Payment Submission

For faster processing of bank transfers, please forward your proof of payment to [email protected] . This helps us keep your account up-to-date and ensures you have uninterrupted access to our services.

 

  1. No Credit Notes

Fiscal Harmony does not issue credit notes. All sales are final. Please carefully review your subscription details before making a purchase. If you have any questions or concerns about a subscription, please contact our customer support team before subscribing.

 

  1. Adjustments & Refunds
  • Pricing Adjustments: We do not offer price adjustments on previously purchased subscriptions.
  • Refunds: Refunds are only issued in exceptional circumstances where the service was not rendered as agreed upon in the subscription terms, or if a product included in the subscription is demonstrably faulty. Refunds are subject to review and approval by our team.
  • Notification Period: Requests for adjustments must be made within 14 days of the invoice date.

 

  1. Subscription Management
  • Automatic Renewal: Subscriptions automatically renew at the end of each billing cycle unless cancelled by the customer.
  • Cancellation: Customers can cancel their subscriptions at any time by [method of cancellation – e.g., contacting customer support, logging into their account], provided there is no outstanding debt on the account. For example, “Customers can cancel their subscriptions at any time by logging into their account and going to the ‘Subscriptions’ page, provided there is no outstanding debt.”
  • Refunds on Cancellations: Refunds are not provided for the remaining period of a cancelled subscription.
  • Suspension vs. Cancellation: A subscription will not be cancelled without an explicit request from the customer. If we suspend your account due to late payment, you will still be required to pay for the days you had not used our system. The only time we stop billing you is when you instruct us to cancel your subscription. If you fail to request cancellation, you have no claim whatsoever to a refund.

 

  1. Verbal Instructions Invalid
  • No verbal communication with any staff member shall constitute a valid instruction for billing changes, cancellation, or adjustments. All instructions must be submitted in writing to (insert email address). Verbal assurances will not override this Policy.

 

  1. Invoice Receipt 
  • No receipt of an invoice, whether due to email delivery issues or otherwise, does not relieve the client of the obligation to pay within the required timeframe. It is the client’s duty to monitor their billing cycle and make timely payment.

 

  1. System Downtime Disclaimer
  • System downtime, whether due to maintenance, internet issues, or third-party dependencies, shall not affect billing obligations unless expressly acknowledged in writing by Fiscal Harmony. Clients are billed for access, not uptime.

 

  1. Pro Rating Exclusions
  • Fiscal Harmony does not pro-rate charges for partial use of services within a billing cycle. All charges are fixed for the entire billing period regardless of usage or early termination by the client.

 

  1. Disputes
  • Dispute Resolution: All billing issues must be resolved over email. Please send any inquiries or reports of discrepancies to [email protected]. We will not accept claims that a request was made previously on a phone call.

 

Important Notes:

  • This policy is subject to change without notice.
  • It is the customer’s responsibility to ensure that their payment information is up to date.
  • Fiscal Harmony reserves the right to suspend or terminate services for non-payment.

 

Contact Information

If you have any questions about this policy, please contact us at: